1.1 Services Offered

PAL Portals provides GenAI-powered digital solutions and services, including but not limited to:

• Generative AI consultation and strategy
• Custom AI model development and implementation
• Data analysis and insights using AI technologies
• Workflow automation and process optimization
• AI-powered content generation and summarization
• Integration of AI tools with existing business systems
• Training and support for AI implementation
• Consulting and advisory services related to AI adoption

2.1 Eligibility Requirements

To use our Services, you must:

• Be at least 18 years of age (or the age of majority in your jurisdiction)
• Have the legal capacity to enter into binding agreements
• Reside in a jurisdiction where our Services are lawfully offered
• Not be subject to any sanctions or export restrictions
• Not have been previously suspended or terminated from our Services

2.2 Account Registration

If you create an account with PAL Portals, you agree to:

• Provide accurate, complete, and truthful information during registration
• Keep your account credentials confidential and secure
• Immediately notify us of any unauthorized access or use
• Maintain and promptly update your account information
• Take full responsibility for all activities under your account

3.1 Pricing and Fees

Pricing for our Services is as follows:

• Base service fees as quoted in our pricing page or service agreement
• Additional charges for extra features, modules, or usage beyond included limits
• Implementation and setup fees (if applicable)
• Support and maintenance fees
• All applicable taxes (GST in India, VAT/Sales Tax in other jurisdictions)

3.2 Payment Methods and Schedule

Payment may be made through:

• Bank transfer / Wire transfer
• Credit/Debit card (processed through secure payment gateways)
• Online payment platforms (Stripe, PayPal, etc.)
• Other methods agreed upon in writing

Invoices are issued according to the billing cycle specified in your service agreement (monthly, quarterly, or annually). Payment is due within 30 days of invoice date unless otherwise agreed in writing.

3.3 Late Payments

If payment is not received by the due date, we may:

• Charge late payment interest at 1.5% per month (18% per annum) or the maximum rate allowed by law
• Suspend or terminate your access to Services
• Pursue legal action to recover outstanding amounts
• Recover collection costs and legal fees

4.1 Service Level Agreement (SLA)

For premium services, PAL Portals commits to:

• Availability: 99.5% uptime for cloud-hosted services (excludes scheduled maintenance)
• Support Response Time: Critical issues within 2 hours; High priority within 8 hours; Normal priority within 24 hours
• Project Delivery: As specified in the project SOW with agreed-upon milestones
• Performance Standards: As defined in individual service agreements

4.2 Exclusions from SLA

SLA commitments do not apply to:

• Scheduled maintenance and updates
• Service disruptions caused by client actions or misuse
• Third-party service failures or issues beyond our control
• Force majeure events (natural disasters, pandemics, etc.)
• Network issues on the client's end

5.1 PAL Portals IP Rights

All intellectual property related to our Services, including software, algorithms, documentation, and methodologies, remains the exclusive property of PAL Portals or its licensors. You are granted a limited, non-exclusive, non-transferable license to use these materials solely for the purpose of accessing and using our Services.

5.2 Client Data and Output

Client Data Ownership: You retain all rights to your input data, content, and information provided to PAL Portals.

Service Output: Reports, analyses, and deliverables created by PAL Portals for your Services are provided for your use. The underlying AI models, processes, and methodologies remain our intellectual property.

Restrictions: You may not reverse engineer, decompile, or attempt to extract our proprietary algorithms or models from the outputs.

6.1 Confidential Information

Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during the provision of Services. This includes business plans, trade secrets, client lists, and technical information.

6.2 Data Protection

PAL Portals implements industry-standard security measures to protect your data. However, we cannot guarantee absolute security against all threats. You acknowledge the inherent risks of transmitting data over the internet.

10.1 Termination by You

You may terminate your use of our Services by providing written notice. However, you remain responsible for all charges incurred through the date of termination.

10.2 Termination by PAL Portals

PAL Portals may terminate or suspend Services immediately if you:

• Violate any provision of these Terms
• Engage in illegal or fraudulent activity
• Fail to pay invoices within 60 days of due date
• Use our Services to harm others or violate laws

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. However, mandatory local laws in your jurisdiction may apply where applicable.

13.2 Dispute Resolution Process

Before initiating legal proceedings:

1. Submit a written complaint to legal@palportals.com describing the dispute
2. Engage in good-faith negotiations for 30 days
3. If unresolved, either party may seek arbitration or litigation

In India:

• Information Technology Act, 2000
• Digital Personal Data Protection Act, 2023
• Consumer Protection Act, 2019
• Applicable GST regulations

Internationally:

• GDPR (EU/UK)
• CCPA (California)
• Data protection laws in your jurisdiction
• Export control and sanctions regulations